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  • Cooperating with
    health care measures
  • Use of Contact-Confirming Application COCOA recommended
  • Wearing a mask or
    full-face mask

Cooperating with health care measures

Please do not visit if you are unwell, if you have a fever, cold-like symptoms, or similar before you arrive.
If you become unwell on the day, depending on your symptoms, you may be asked to leave.

Use of Contact-Confirming Application COCOA recommended

We recommend you install the COVID-19 Contact-Confirming Application (COCOA) recommended by the Ministry of Health,
Labour and Welfare, and have Bluetooth turned on when you visit the resort.

Wearing a mask or full-face mask

We ask that, as a rule, all visitors wear a mask, etc., in order to prevent droplet transmission.
We ask that other than when eating or drinking, you please cooperate by wearing a mask, etc. at all times.※Please take your used mask(s) home with you. Also, please practice good cough etiquette when you cough or sneeze.

  • Maintaining
    social distancing
  • Washing and
    sanitizing your hands
  • Cashless payment
    recommended

Maintaining social distancing

The chairs, restaurant tables, benches, etc., in each of our facilities are all marked with spots to maintain the required distance,
so please assist by maintaining social distance between yourself and other patrons.

Washing and sanitizing your hands

Hand sanitizers are located at the entrances and exits of each facility as well as in the shops and restaurants,
so please assist by sanitizing your hands in addition to washing them frequently.

Cashless payment recommended

We recommend cashless payment using a credit card or electronic payment.
A money tray is provided when paying with cash and when receiving your change.

  • Pre-booking,
    pre-payment online recommended
  • Cases when entry may be refused

Pre-booking, pre-payment online recommended

You can book and pay online in advance for lift tickets, rental snow gear, and ski school lessons.
We recommend you book and pay in advance as this will help to avoid crowding at reception on the day.

Cases when entry may be refused

  • If you or someone close to you is suspected of being infected with COVID-19
  • If you have had close contact with someone who tested positive within the past 14 days
  • If you have symptoms or show signs of being unwell Any person who has a temperature of 37 degrees Celsius or higher,
    a bad cough, breathlessness (difficulty breathing), feels very weary (fatigue), a sore throat,
    an impaired sense of taste or smell, or any other symptom of being unwell not limited to these.
  • Any person who has traveled to a country or region with entry restrictions or a mandatory quarantine period,
    and any person who has had close contact with such residents.
  • Rigorous health management
  • Wearing masks,
    face shields and gloves
  • Contact-Confirming
    Application COCOA installed

Rigorous health management

Our staff are taking their temperatures, performing health checks, and recording the results before they come to work.
Any staff member who has a temperature of 37.5 degrees Celsius or higher, or who is feeling unwell will not come to work.

Wearing masks, face shields and gloves

Staff are wearing masks (some staff are wearing face shields) and sanitary gloves in consideration of the health and safety of our visitors as well as public hygiene.

Contact-Confirming Application COCOA installed

Staff who carry a smartphone are required by our work manuals to install the COVID-19 Contact-Confirming Application (COCOA) recommended by the Ministry of Health, Labour and Welfare.

  • Maintaining
    social distancing
  • Hand sanitizing and
    hand washing
  • Interactions
    with visitors

Maintaining social distancing

Staff maintain social distancing when they interact with our visitors and in their interactions with other employees.

Hand sanitizing and hand washing

Staff regularly sanitize their hands thoroughly with alcohol,
including when they arrive at work and before they go on breaks.
We are also rigidly enforcing hand washing, gargling, and cough etiquette.

Interactions with visitors

We avoid physical contact with visitors except in the event of an emergency.
Staff who may come into contact with visitors for the purpose of first aid are wearing uniforms,
protective glasses or face shields, masks, sanitary gloves, etc.

  • Reminders over the
    P.A. system to
    exercise caution
  • Rigorous cleaning
    and sanitizing
  • Ventilation
    inside the buildings

Reminders over the P.A. system to exercise caution

We make announcements over the P.A. system to remind everyone of infection prevention measures,
such as wearing a mask, maintaining social distancing, sanitizing hands, etc.

Rigorous cleaning and sanitizing

With a particular focus on objects that are regularly touched by people,
we sanitize all public spaces, the back-of-house and rental items.

Ventilation inside the buildings

We appropriately air out indoor areas including public spaces, restaurants, etc.

  • Avoiding conversation
  • Back-of-house initiatives
  • Conducting PCR tests

Avoiding conversation

We are limiting conversation between employees,
as well as with visitors, and even spoken greetings as much as possible.

Back-of-house initiatives

In our staff dormitory, staff cafeteria, offices and back-of-house,
we are undertaking initiatives to prevent the transmission of droplets and direct physical contact,
as well as to avoid enclosed spaces and close-contact settings.

Conducting PCR tests

All staff who are to reside in the dormitory will undergo a PCR test for COVID-19 prior to taking up their post.
Only persons who return a negative test result will be allowed to take up their post and move into the dormitory.